Appropriate Use | �Ӱɴ�ý of Missouri �Ӱɴ�ý

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Before using email (or other electronic communication devices) to conduct �Ӱɴ�ý business, assess the business needs of the department and the type of information to be communicated to determine whether email is the appropriate means of communicating the information.

Avoid Using Email:

To communicate or discuss confidential matters
To convey disciplinary or performance issues
To communicate complaints or dissatisfaction
To communicate highly complex information
When the message may be misinterpreted
For on-going back and forth negotiations
When dealing with emotional issues or personal conflicts
If it contains personal health information or sensitive data

Use Email:

To deliver a message quickly and the speed with which a reply is received does not matter
To communicate directly with the decision-maker
To avoid the cost of long-distance telephone calls, local or overnight delivery services, or snail mail
To communicate with a colleague or customer in a different time zone or country
To deliver the same message to multiple people
To maintain a written record of the electronic conversation
To communicate quickly and cost-effectively with co-workers
To communicate while working remotely
To respond to requests when on a tight deadline

Acceptable Use Policy: 110.005 Acceptable Use Policy | �Ӱɴ�ý of Missouri �Ӱɴ�ý (umsystem.edu)

Email Policy: Email Management Policy | �Ӱɴ�ý of Missouri �Ӱɴ�ý (umsystem.edu)

Reviewed 2023-10-03